Refund policy

Two simple conditions. Ask in your account after your pass ends; we check each request and email you our decision.

You can ask for a full refund if

• you kept a watch running for the whole pass and we sent you no stock alert, or
• checks on the stores you watch were paused for more than 12 hours in total during the pass.

An alert counts as sent when at least one of your alert channels (your browser's push service, Telegram or our email provider) accepted it from us. An alert only counts when the stock reading behind it was under a minute old when we sent it. If an alert was out of date or wrong, email us and we'll look at it.

Not refundable

• A pass during which we sent you an alert, even if the stock was gone before you could check out.
• A pass during which you paused or removed all your watches, unless checks on your stores were paused for more than 12 hours in total.
• Requests made more than 14 days after the pass ended.

Cancelling within 14 days

Where your local law gives you a right to cancel, you can cancel within 14 days of paying by emailing support@restockfinder.com. We refund the part of the pass you have not used.

How to ask

After your pass ends, open your account and press "Request refund" next to the pass, within 14 days. We check the request against these conditions and email you our decision. Approved refunds go back to your card and usually show within 5 to 10 days. Problems: support@restockfinder.com.